If you are not satisfied with your purchase within 7 days of delivery then please contact us to discuss your concerns. We will try to assist however we can, and as we best see fit.
However, Shade7 is not obliged to accept a product return if a customer changes their mind about a purchase. We encourage all customers to choose carefully and discuss with our sales consultants before making any purchase.
We may, at our discretion, and only if the goods are in an original condition, either exchange your purchase or accept your purchase back, whereby a credit will be issued for use against future purchases. Freight and associated logistical costs of all product returns or exchanges must be paid by the customer.
Custom made items ordered by the customer cannot be cancelled once confirmed and in production, and are non-returnable once delivered.
If any goods are faulty, then we will meet our obligations to provide a remedy as per our warranty terms and the Consumer Guarantees Act.
Damage During Freight
Our shipments are carefully inspected before leaving our warehouse but if upon delivery the goods are damaged or defective please let us know urgently. We will arrange for a replacement to be sent to you. If freight damage is reported a considerable time after delivery took plate then we may not be able to offer a free replacement. This is because damage could have been caused by something other during delivery and we would not be able to find this out.
Please check your purchase for freight damage before the carrier leaves. Any damage found must be noted on the carrier’s delivery docket.