Returns policy
If you are not satisfied with your purchase then please contact us to discuss your concerns. However Shade7 does not accept returns if a customer has changed their mind. We encourage all customers to choose carefully and discuss with our sales consultants before making any purchase.
We may, at our discretion, and only if the goods are in an original condition, either exchange your purchase or accept your purchase back. A return fee of $100 for a market umbrella and $300 for a cantilever umbrella will be charged. Freight and associated logistical costs of all product returns or exchanges must be paid by the customer.
Custom made items ordered by the customer cannot be cancelled once confirmed and in production, and are non-returnable once delivered.
If any goods are faulty, then we will meet our obligations to provide a remedy as per our warranty terms and the Consumer Guarantees Act.
Damage during freight
Our shipments are carefully inspected before leaving our warehouse but if upon delivery the goods are damaged or defective please let us know urgently. We will arrange for a replacement to be sent to you. If freight damage is reported a considerable time after delivery took plate then we may not be able to offer a free replacement. This is because damage could have been caused by something other during delivery and we would not be able to find this out.
Please check your purchase for freight damage before the carrier leaves. Any damage found must be noted on the carrier’s delivery docket.
Delivery policy
Shade7 endeavors to always hold in stock all umbrella models in our most popular colour’s. Orders for a non standard colour umbrella take 3-4 weeks to manufacture before it can be shipped.
Deliveries to a North Island city normally take 2-7 days to arrive and South Island city deliveries take around 4-14 days. Delivery to towns or rural addresses will take longer to be delivered depending on the location and the freight schedules in the area. Please contact us if you need further assistance with delivery.
Once your order has been shipped we will send you a confirmation email. This email will include the final tax invoice along with tracking details for your package.
