If you are not satisfied with your purchase within 7 days of delivery then please contact us to discuss your concerns. We will try to assist however we can, and as we best see fit.
However, Shade7 is not obliged to accept a product return if a customer changes their mind about a purchase. We encourage all customers to choose carefully and discuss with our sales consultants before making any purchase.
We may, at our discretion, and only if the goods are in an original condition, either exchange your purchase or accept your purchase back, whereby a credit will be issued for use against future purchases. Freight and associated logistical costs of all product returns or exchanges must be paid by the customer.
Custom made items ordered by the customer cannot be cancelled once confirmed and in production, and are non-returnable once delivered.
If any goods are faulty, then we will meet our obligations to provide a remedy as per our warranty terms and the Consumer Guarantees Act.
Damage During Freight
Our shipments are carefully inspected before leaving our warehouse but if upon delivery the goods are damaged or defective please let us know urgently. We will arrange for a replacement to be sent to you. If freight damage is reported a considerable time after delivery took plate then we may not be able to offer a free replacement. This is because damage could have been caused by something other during delivery and we would not be able to find this out.
Please check your purchase for freight damage before the carrier leaves. Any damage found must be noted on the carrier’s delivery docket.
While Shade7 makes every effort to maintain sufficient stock, at times items sell out or delivery delays occur beyond our control. Should the item you ordered not be in available in stock, we will contact you to advise when the item will be available or to offer any alternative options. You have the option to cancel your order should this occur and we will refund your payment in full.
Shade7 endeavors to always hold in stock all umbrella models in our standard colour’s. Orders for a non standard colour umbrella take 3-4 weeks to manufacture before it can be shipped.
Deliveries to a North Island city normally take 2-3 days to arrive and South Island city deliveries take around 4-7 days. Delivery to towns or rural addresses will take longer to be delivered depending on the location and the freight schedules in the area. Please contact us if you need further assistance with delivery.
Once your order has been shipped we will send you a confirmation email. This email will include the final tax invoice along with tracking details for your package.
Shade7 supplies outdoor umbrellas but we generally do not complete installations. Most installations are completed by the customer or a qualified builder with the instructions that we provide with the umbrella.
If you would like someone to install your umbrella then contact us and we may be able to recommend one of our experienced independent installers or one of our nationwide agents to install your umbrella for you. They will quote you and charge directly for any services. Shade7 is not liable for, and does not guarantee any installation services from a recommended independent installer or agent.
If you indicate, or we find, that your delivery is to a rural address, we will then contact you to discuss delivery costs. Payment will not be processed online with a delivery to a rural address. We will only process your payment once full costs are known and agreed by you.
All prices displayed on our website or ecommerce platform are in NZD.
Any product prices that are displayed as $0 are a mistake or system error. We take every effort to ensure accurate pricing however pricing on products that are $0 or that are obviously incorrect will not be honoured.
Your payment is processed through DPS Payment Express System. DPS system secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Shade 7 Limited will not store or transfer any of your credit card information. All data is transferred using DPS system secure servers.
Shade7 Ltd is Proudly NZ owned and operated.