Product availability
While Shade7 makes every effort to maintain sufficient stock, at times items sell out or delivery delays occur beyond our control. Should the item you ordered not be in stock, we will contact you to advise when the item will be available or to offer any alternative options. You have the option to cancel your order should this occur and we will refund your payment in full.
Product installation
Shade7 supplies outdoor umbrellas but we generally do not complete installations. Most installations are completed by the customer or a qualified builder with the instructions that we provide with the umbrella.
If you would like someone to install your umbrella then contact us and we may be able to recommend one of our experienced independent installers or one of our nationwide agents to install your umbrella for you. They will quote you and charge directly for any services. Shade7 is not liable for, and does not guarantee any installation services from a recommended independent installer or agent.
Price policy
All prices displayed on our website or ecommerce platform are in NZD.
Any product prices that are displayed as $0 are a mistake or system error. We take every effort to ensure accurate pricing however pricing on products that are $0 or that are obviously incorrect will not be honoured.
Payment security
Credit card payments are processed through Windcave. Windcaves system secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Shade 7 Limited will not store or transfer any of your credit card information.
GEM Visa Interest Free
Pay using your Gem Visa to receive 6 months interest free
Privacy Policy
We take your privacy very seriously. Please see our Privacy Policy here.
Delivery and Returns
You can view our Delivery & Returns Policy here.
