Commercial Cantilever Umbrellas

Shade7 Warranty Terms

Shade7 prides itself in the design, workmanship and quality of its outdoor umbrellas and gazebos. We offer excellent warranty protection on our products to give our customers confidence and peace of mind.

Product Warranties:

Warranty on umbrella frames & components:

  • Riviera – 5 years residential warranty (3 years for commercial)
  • Monaco – 5 years residential warranty (3 years for commercial)
  • Fibreglass – 5 years residential warranty (3 years for commercial)
  • Fibreglass Tilt – 3 years residential warranty (1 years for commercial)
  • Tempest – 3 years warranty
  • Horizon – 2 years warranty
  • Paraflex – 2 years warranty
  • Umbrella Bases – 1 year warranty

Warranty on umbrella fabrics:

  • Recasens Acrylic Canvas – 5 years warranty
  • Heavy Duty PVC (Tempest only) – 3 years warranty
  • Olifen Fabric (Paraflex only) – 2 years warranty
  • Polyester (Gazebos only) – 1 year warranty

This warranty covers faulty materials and faulty workmanship only. Wind damage is not covered by any Shade7 warranty.

Warranty Terms:

  1. This warranty does not cover damage caused by wind or adverse weather conditions, fair wear and tear, accidents or misuse.
  2. This warranty is valid only if the umbrella is installed and operated as per the instructions in this manual.
  3. This is a back-to-base warranty. In the case of repairs to the umbrella being required (regardless of whether the repairs are covered under warranty) the cost of transportation to/from Shade7 is to be paid by the claimant.
  4. Our umbrella stands and bases use a variety of materials including powder coated steel, galvanised steel and stainless steel, all with different levels of corrosion resistance for coastal environments. Riviera installation fittings and spigots are made using galvanised or dacromet coated steel. Rust is a natural part of the aging process of all steel based materials and is therefore not considered a defect and is not covered under any Shade 7 Ltd warranties.
  5. This warranty is the only express warranty given by Shade7 Ltd. No person has the authority to change or add to these obligations and liabilities without Shade7 Ltd approval in writing.
  6. Shade7 Ltd reserves the right to determine whether or not fault is caused by faulty workmanship, faulty materials or that any part is defective. Where fault is determined, we reserve the right to repair or replace products at our discretion.
  7. Shade7 Ltd or its authorised agent may offer advice, but accepts no responsibility as to the ultimate positioning of the umbrella. In the case of installations, the owner is to ascertain position of all underground pipes and electrical wires and notify the installer of any obstacles. Although all care will be taken, no responsibility can be accepted for any damage during installation.
  8. This warranty applies to the original purchaser only.

Fabric Warranty Terms:

Our premium fabrics are manufactured from 100% solution dyed acrylic canvas and are guaranteed to:

  1. Protect against rot, mildew and colour discoloration in normal conditions. It does not apply against any deterioration of any kind due to wind or weather related damage, misuse, burns, negligence, vandalism, perforations or stains due to environmental pollution, and fair wear and tear.
  2. Retain a colour-fastness rating of 7-8 on a 1-8 scale (meaning minimum fading) for a period of 5 years.

Consumers Guarantees Act:

The benefits given by this warranty are in addition to all other rights and remedies in respect of the product which the purchaser has under Consumers Guarantees Act. Nothing in this warranty will exclude, restrict or modify any conditions, warranty rights or liability implied in this purchase or protected by law where to do so would render this warranty void.

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